Terms and Conditions

1. Agreement and Acceptance

By accessing or using TIQET, you confirm that you are authorised to act for yourself or the organisation you represent and agree to be bound by these Terms, our Privacy Policy, and our Cancellation and Refund Policy.

2. The Service

TIQET is a workflow, ticketing, task assignment, notification, approval, and reporting platform. We may improve, modify, suspend, or discontinue parts of the service where reasonably necessary for product development, security, legal compliance, or maintenance.

3. Accounts and Access

You are responsible for maintaining the confidentiality of account credentials, ensuring user access is appropriately controlled, and promptly notifying TIQET of any unauthorised access or suspected compromise.

You must ensure that all information supplied for account registration, billing, and company setup is accurate, complete, and kept up to date.

4. Subscription, Trial, and Billing

New companies may receive a free trial period. At the end of the trial, continued access may require activation of a paid subscription. TIQET may limit, suspend, or restrict access if a valid paid subscription is not activated after the trial.

Paid plans are billed monthly in advance unless otherwise agreed in writing. Charges may include a base platform fee and seat-based fees calculated from active users or memberships. Taxes, duties, and bank charges are your responsibility unless the law requires otherwise.

We may use third-party billing and payment providers, including Stripe and Paystack. Those providers process payments under their own terms and privacy standards.

5. Failed Payments and Suspension

If payment fails, TIQET may retry collection, issue reminders, mark the account as past due, suspend access to all or part of the service, or downgrade features until payment is brought current. We may recover reasonable direct costs incurred in collecting overdue amounts where the law permits.

6. Customer Data and Ownership

As between TIQET and the customer, the customer retains ownership of its business records, tickets, logs, approvals, user data, attachments, and other content submitted to the platform. TIQET receives the limited rights necessary to host, process, secure, transmit, back up, and support that data in order to provide the service.

7. POPIA Compliance Position

TIQET is designed to support privacy-compliant business operations and will process personal information in a manner intended to align with the lawful processing principles in the Protection of Personal Information Act, 4 of 2013 (POPIA), including accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.

In most cases, the customer is the responsible party under POPIA for the personal information it uploads to TIQET, and TIQET acts as an operator processing data on the customer’s instructions. The customer remains responsible for identifying its lawful basis, issuing its privacy notices, maintaining internal policies, responding to data subject requests, registering its Information Officer where required, and meeting any PAIA obligations applicable to it.

8. FICA Compliance Position

TIQET may be used by customers to record and manage internal compliance workflows, including FICA-related operational tasks. However, unless TIQET is itself legally classified as an accountable institution under the Financial Intelligence Centre Act, 38 of 2001 (FIC Act), TIQET does not assume the customer’s statutory FICA duties.

Each customer remains solely responsible for determining whether it is an accountable institution, registering with the Financial Intelligence Centre where required, implementing its own risk management and compliance programme, performing client identification and verification, keeping legally required records, training staff, and submitting all required regulatory reports.

9. Acceptable Use

You may not use TIQET to:

• break the law or facilitate unlawful conduct;
• store or distribute malware, harmful code, or deceptive content;
• interfere with platform availability, security, or performance;
• attempt unauthorised access to systems, users, or data;
• process personal information without appropriate rights or authority;
• infringe third-party intellectual property or confidentiality obligations.

10. Security and Incidents

TIQET will implement reasonable technical and organisational measures designed to protect customer data against loss, unauthorised access, destruction, misuse, alteration, or disclosure. If TIQET becomes aware of a security incident affecting customer data, TIQET will notify the affected customer within a commercially reasonable time and provide available details necessary for the customer to meet its own legal obligations.

11. Confidentiality

Each party must keep the other party’s non-public business, technical, and operational information confidential and may use it only for the purpose of performing under these Terms, unless disclosure is required by law or competent authority.

12. Availability and Support

Unless a separate service level agreement states otherwise, TIQET is provided on a commercially reasonable efforts basis. We do not guarantee uninterrupted availability or that every defect will be corrected within a fixed period.

13. Intellectual Property

TIQET and all related software, designs, interfaces, branding, documentation, and improvements remain TIQET property or the property of its licensors. These Terms do not transfer ownership of the platform itself.

14. Warranties Disclaimer

Except as expressly stated in writing, TIQET is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, TIQET disclaims implied warranties including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

15. Limitation of Liability

To the fullest extent permitted by law, TIQET will not be liable for indirect, incidental, special, punitive, or consequential loss, including loss of profits, revenue, goodwill, expected savings, or business interruption.

TIQET’s aggregate liability arising out of or related to the service or these Terms will not exceed the fees paid by the customer to TIQET for the three months immediately preceding the event giving rise to the claim, except where liability cannot legally be excluded or limited.

16. Termination

A customer may cancel a paid subscription effective at the end of the current billing cycle in accordance with the Cancellation and Refund Policy. TIQET may suspend or terminate access immediately for material breach, non-payment, unlawful activity, repeated security risk, or conduct likely to harm the platform or other customers.

17. Effect of Termination

On termination or expiry, rights of access end except to the extent TIQET expressly permits a limited export or read-only period. Customer data may be retained for billing, legal, audit, backup, anti-fraud, and dispute-resolution purposes for up to one year after cancellation, then deleted or anonymised in accordance with TIQET’s retention standards and applicable law.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa will have jurisdiction, subject to any mandatory consumer protection rights that apply.

19. Changes to These Terms

TIQET may update these Terms from time to time. Material changes will be published on the website or communicated through the service. Continued use after the effective date of an updated version constitutes acceptance of the revised Terms.

20. Contact

Legal and privacy queries may be sent to admin@tiqet.co.za.