Legal
Cancellation and Refund Policy
Effective date: 10 March 2026. This policy explains how TIQET trial access, subscription cancellation, failed payments, and refunds are handled.
1. Trial Period
New companies may receive a full-feature trial for the period stated on the website or in the billing settings. During the trial, the customer may evaluate the service without recurring subscription charges unless otherwise expressly agreed.
2. Conversion After Trial
At the end of the trial, TIQET may require the customer to activate a paid plan in order to continue using the service. If a paid plan is not activated, TIQET may restrict access, place the account into a non-active state, or suspend editing and new activity while preserving data for a limited retention period.
3. Monthly Billing
Paid plans are billed monthly in advance. Seat-based pricing may apply according to the number of active users, memberships, or similar billing units defined by the plan. Invoices are issued electronically and may be made available through the platform.
4. How to Cancel
A customer may request cancellation through the TIQET billing controls, via the applicable payment provider portal where enabled, or by written notice to admin@tiqet.co.za. Cancellation takes effect at the end of the current paid billing period.
5. No Partial-Month Refunds
TIQET does not provide refunds for subscription fees, partial months, reduced usage, change of mind, or early cancellation, except to the extent that a refund is mandatory under applicable law.
6. Refund Exceptions
TIQET may consider a discretionary refund only in limited cases, such as:
- duplicate billing clearly caused by system or provider error;
- unauthorised billing confirmed by investigation;
- mandatory refund rights under applicable law.
7. Failed Payments
If a payment fails, TIQET may mark the account as past due, retry collection, notify billing contacts, suspend access to paid features, or place the account into restricted mode until payment is resolved.
8. Provider-Specific Processes
Where payments are processed by Stripe, Paystack, or another provider, the provider may impose additional authentication, card-update, or mandate requirements. Refund timing may also depend on provider and bank processing timelines.
9. Data Retention After Cancellation
After cancellation or non-renewal, TIQET may retain account and operational records for up to one year for audit, billing, legal, anti-fraud, backup, and dispute-resolution purposes. After that retention period, data may be deleted, archived, or made unavailable in accordance with TIQET’s retention standards and applicable law.
10. Re-Activation
A cancelled or suspended account may be re-activated subject to payment of outstanding amounts, acceptance of current pricing, and restoration feasibility. TIQET does not guarantee indefinite recovery of cancelled account data.
11. FICA and Regulated Customers
Customers operating in regulated sectors should not assume that cancellation relieves them of legal record-keeping or regulatory duties. The customer remains responsible for its own FIC Act, tax, labour, governance, or sector-specific obligations before, during, and after use of TIQET.
12. Contact
Billing and cancellation requests may be sent to admin@tiqet.co.za.